Almost always, yes. Most ART Certified Providers are not Elite Providers, so coming to our website and searching for a provider in your area won’t work to obtain ART for your workplace. Non-Elite Providers are not qualified for corporate work and have agreed not to provide services to any workplace. But, if an Elite Provider pitches our services to you, that provider will usually be the one servicing your account. If you come to ART another way, we will ensure you are comfortable with the Elite Provider assigned to you, or we will find a substitute provider you are comfortable with.
